At Brownies da Lucy we try to guarantee your privacy as much as possible and that you can shop safely online. We also try to make your shopping experience as good as possible
We have taken a number of measures to guarantee the above points. We also collect a number of data from you in order to offer the best possible shopping experience. You can read which all these are below in our privacy statement below, which you can also download as a PDF.
Brownies da Lucy cares deeply about your privacy. We therefore only process data that we need for
(improving) our services and we handle the information we have about you and your use of carefully
collected our services. We never make your data available for commercial purposes
About data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.
Web store software
Our webshop has been developed with software from Wix.com. Personal data that you provide on behalf of
makes our services available to us are shared with this party. Wix.com has access to your data to provide us (technical) support, they will never use your data for any other purpose. Wix.com is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. The transmission of sensitive payment information (such as credit card numbers) through our (Wix.com) special purchase forms is secured via a connection using industry standard SSL / TLS encryption,
and Wix.com regularly achieves PCI DSS (Payment Card Industry Data) certification
We purchase web hosting and e-mail services from Vimexx and Wix.com. Vimexx and wix.com processed
personal data on our behalf and does not use your data for your own purposes. This party can
collect metadata about the use of the services. These are not personal data. Vimexx and wix.com has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Vimexx and wix.com is obliged to observe secrecy on the basis of the agreement.
We use the services of Vimexx for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Vimexx has no access to our mailbox and we treat all our email traffic confidentially.
Wix Payments (Wix.com)
We use the platform of Wix Payments (Wix.com) to process (part of) the payments in our webshop. Wix Payments (Wix.com) processes your name, address and residence details and your payment details such as your bank account or credit card number. Wix Payments (Wix.com) has taken appropriate technical and organizational measures to protect your personal data. Wix Payments (Wix.com) reserves the right to use your data to further improve the service and in the context
share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Wix Payments (Wix.com) will share personal data and information regarding your financial position with credit rating agencies. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Wix Payments (Wix.com) 's services for which they engage third parties. Wix Payments (Wix.com) does not store your data for longer than permitted by the legal terms.
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data
to protect. WebwinkelKeur reserves the right to make the delivery of the
to engage the services of third parties, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL (or DHL, DPD)
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL (or DHL, DPD) to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL (or DHL, DPD). PostNL (or DHL, DPD) only uses this information for the
execution of the agreement. In the event that PostNL (or DHL, DPD) engages subcontractors, PostNL (or DHL, DPD) will also make your data available to these parties.
Invoicing and accounting
WeFact and Twinfield
We use the services of WeFact and Twinfield to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. WeFact and Twinfield are obliged to observe secrecy and will treat your data confidentially. WeFact and Twinfield do not use your personal data for purposes other than those described above.
Personal data that we process
If you use our services and products, we process the following personal data from you:
- First and last name
- Address data
- Telephone number
- E-mail address
- Bank account number
- IP address
- Information about your activities on our website
We also process the data of the recipients of Brownies da Lucy as you specify:
- Company Name
- First and last name
- Address data
Purpose of data processing
General purpose of the processing
We use your data for:
- our services,
- to reach you about your order,
- to inform you at least once about our products in the future
- have you create an account
- analyzing your behavior in order to improve our website
Your data will not be shared with third parties, other than to fulfill accounting and other administrative obligations, including the sending of your orders. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of our
further improve services. This information (for example your IP address, web browser and
operating system) are not personal data.
Participation in tax and criminal investigations
In some cases, Brownies da Lucy can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are our client. We do not store other data that is not in your customer profile for longer than the maximum retention period. Keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In such a case, we can no longer continue the service, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Brownies da Lucy. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not permitted Google to use the obtained analytics information for other Google services.
Cookies, or similar techniques, that we use
Brownies da Lucy only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings.
Brownies da Lucy
6713TD EdeThe Netherlands
T (061) 909-7824
Contact person for privacy matters
Luciana Rabelo de Araujo
Privacy statements of the above parties